As Customer Onboarding Specialist, you will actively guide our largest customers through the Postscript setup process and be responsible for communicating best practices, optimizing campaigns and automations, and troubleshooting any issues. Ultimately, your efforts will ensure that customers see a strong return in their first 60 days using Postscript. This position is fully remote.
As a Customer Care Manager, you will proactively manage customers’ service needs ensuring the highest level of satisfaction. You will be the primary point of contact for all customer technical, operational, and escalated issues. You'll manage interactions from order origination through revenue assurance, promoting revenue growth, retention, and client satisfaction.
As a Technical Account Manager (TAM) on the Credentialing team, you will be the trusted technical advisor throughout a customer's lifecycle, leveraging your product knowledge to ensure customers adopt and utilize QGenda to its fullest potential. You will closely with the Customer Success Manager (CSM) as well as teams within QGenda, from Sales and Product Engineering, to Implementation and Customer Support.
This role at AlphaSense marries technical knowledge with user understanding to maximize platform value. As the first line of support, you'll contribute excellent customer service, engage with product management, and help drive future product developments. Customer & Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense.
The Patient Account Specialist handles inbound calls from patients, assisting with billing inquiries in a call center environment. Responsibilities include sending issues to the AR Team, processing payments, and establishing payment plans. This role requires excellent communication skills and problem-solving abilities to resolve billing issues effectively.
Answer 40-50 inbound calls per day. Take payments, update demographics, provide claim status, and explain copays/deductibles. This is a full-time position, Monday through Friday, 9am – 5:30pm. Candidates must have customer service experience within the healthcare industry and the ability to interpret/explain an EOB.
As a Customer Service Advisor you will be the first point of contact for customer inquiries, providing accurate, timely, complete, and consistent global customer support. You will handle telephone inquiries, email requests, and web-based inquiries from customers, ensuring the best possible customer experience and maintaining high levels of customer satisfaction.
We’re seeking experienced customer service agents to join our team to solve problems and meet deadlines, in a demanding environment that forces multitasking. The role is mainly ticket and live help focused, so you should excel in written communication and exceed customer expectations.
As a Disputes Expert, you will help customers identify, resolve, and provide support regarding Card Payment Dispute enquiries, solve problems, investigate and evidence through the Mastercard chargeback process, and stay updated with the latest industry trends.
This is a full time temporary position through Dec 31, 2025. This position will primarily assist Clinical Managers and Sprinters with real-time scheduling changes. Throughout the day you will respond to and triage inbound customer questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks.