Remote Customer service Jobs · Problem Solving

Represent Fetch every day as the connection between our users and everyone working behind the scenes. Spot trends and help troubleshoot tricky technical issues. Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.

• Respond to emails and live chats, aiming for 200 tickets a day.
• Learn and become an expert in resolving user issues.
• Escalate issues reported by customers and create Jira tickets for resolutions.

• Effectively manage and resolve customer complaints, adhering to service level agreements and Complaints policy.
• Monitor and respond to customer reviews on platforms such as Trustpilot and social media.
• Proactively investigate customer issues using internal tools and processes.

Define and build customer support processes. Promote brand recognition and loyalty. Oversee the workforce management of the customer operations team.

• Respond to customer inquiries via various channels with accurate information.
• Troubleshoot technical issues and guide customers through solutions.
• Contribute to the development of Customer Success materials and onboard new clients.

• Manage technical inquiries for the Dealertrack Dealer Management Software (DMS).
• Troubleshoot and resolve product issues, providing information to resolve client concerns.
• Document all work in a case system and manage escalation cases with a focus on client satisfaction.

The Customer Success Manager (CSM) drives adoption, value, and long-term customer partnership across a portfolio of strategic accounts. CSMs act as trusted advisors and proactive problem-solvers who champion customer outcomes, influence executive stakeholders, and collaborate cross-functionally to ensure an exceptional customer experience. This role requires strategic thinking, strong communication, relationship-building, and data interpretation.

Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance.

You will be a valuable partner to our private equity customers, serving as a product expert, troubleshooting complex issues, and collaborating cross-functionally. We have a culture of continuous learning and growth, developing communication, problem-solving, and project management skills. This role is great for those looking to continue in their career in Customer Success, Technical Consulting, Sales, or Customer Enablement.

Deliver world-class support and shape the future of Lovable from the front lines, troubleshooting real user problems, capturing high-signal insights, and turning feedback into product gold. This role is for someone who’s user- and product-obsessed and cares deeply about helping others succeed. This is a contractor position requiring availability during APAC business hours.