Remote Customer service Jobs • Problem Solving

The Gaggle Support Representative provides excellent customer service through various channels, including email, phone, and live chat. You will troubleshoot issues and resolve customer inquiries, reporting to the Gaggle Support Team Supervisor. This entry-level position requires a passion for assisting customers and the ability to resolve technical problems.

This role will sit in the heart of the action: providing product, technical, and educational support along with working cross functionally with Risk Management, Engineers, People Operations, Accounting, and more. Effective communication, task-driven problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success.

As a Product Support Specialist, you are responsible for helping improve customer’s experience on our platform by responding to escalated customer requests and collaborating with product teams on new features. The role involves serving as an expert on our product, investigating malfunctions, creating customer-facing documentation, and advocating for the best customer experience across the company.

As an Associate Customer Success Manager, you will own a portfolio of customer accounts, operating as a partner and customer journey orchestrator for a high-volume portfolio of DoiT customers. You'll leverage automated playbooks and workflows to help customers achieve value through all phases of the customer journey, including onboarding, adoption, value realization, renewal, and expansion. This means you'll host customer training sessions, analyze customer sentiment using Customer Success tooling, and identify strategic customers for account planning and outreach.

As a Customer Service Representative, you will contact clients and collect outstanding payments. You will communicate with customers to encourage them to pay their debts, maintaining trustful relationships while ensuring timely payments. The role requires someone with BPO experience, financial account knowledge, and excellent communication skills.

With the customer as the focus, this role will take a proactive approach to every customer interaction, to ensure a high-quality Manulife/John Hancock experience. The role is primarily accountable for providing education about insurance products, policies, and processes to a wide range of long-term care customers via phone or email support. Some will have purchased their policy recently and simply have premium related questions, while others who’ve owned a policy for many years may require a full review of coverage.

As a Patient Care Advocate, you'll provide comprehensive support to our members and play a key role in the Care Team, directly interacting with members through phone, text, email, and messaging, while collaborating with clinical specialists to ensure a seamless healthcare experience.

As a Care Expert, your primary mission is to transform member requests into delightful experiences, being their trusted guide and providing meaningful solutions, swift responses, and transparent guidance. You'll master the intricacies of the French healthcare system and the unique needs of B2B partners who've chosen Alan as their corporate health insurance provider.

As a Guest Experience Partner, you will be the voice of The Flex, ensuring guests feel supported from booking to checkout. Deliver fast, empathetic service, create memorable stays, and turn guests into lifelong fans. This role focuses on guest support, problem-solving, and providing excellent communication.

Deliver high-quality customer support via phone, email, and chat, seeing customer issues through to resolution. Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service. Track and update support tickets and activities in our CRM. Develop and maintain excellent product knowledge.